FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to customers across Spain.

We are working to expand our shipping availability to additional countries in the future.

2. How long does shipping take?

Our estimated delivery time is:

  • Handling Time: 1 business day

  • Transit Time: 2–4 business days

  • Estimated Total Delivery Time: 3–5 business days

  • Shipping Cost: Free

Orders are processed Monday to Friday. Orders placed after our daily cut-off time will be processed on the next business day.

3. How can I track my order?

Once your order has been shipped, you will receive an email containing your available tracking information.

If you have not received your tracking information or need assistance with your order, please contact our customer support team at support@etryxx.com.

4. What payment methods do you accept?

We accept the payment methods displayed and available at checkout.

Depending on availability, these may include:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Other payment methods provided through our payment provider

All payments are processed securely through trusted payment providers.

5. What is your return policy?

We offer a 30-day return policy for eligible products.

To be eligible for a return, the item generally needs to be unused and in the same condition in which you received it, with its original packaging where applicable.

For complete information, please visit our Return & Refund Policy.

6. What should I do if my item arrives damaged or incorrect?

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@etryxx.com with your order number and, where possible, photographs of the product and packaging.

Our customer support team will review the issue and assist you with the next steps.

7. Can I cancel my order?

You may request to cancel your order before it has been shipped.

Please contact us as soon as possible after placing your order. Once an order has been shipped, cancellation may no longer be possible.

8. How can I contact customer support?

Our customer support team is available to assist with questions about products, orders, shipping, returns, refunds, and other concerns.

Email: support@etryxx.com

Phone: +34 669 968 571

Business Address:
Gran Via de les Corts Catalanes 639
Barcelona, Barcelona 08010
Spain

9. Is my payment information secure?

Yes. Payments are processed securely through trusted payment providers using appropriate security measures.

Etryxx does not store your complete credit card information on our servers.

10. Why choose Etryxx?

At Etryxx, we focus on providing practical pet products, a secure shopping experience, reliable order processing, clear policies, and responsive customer support.

Our goal is to make shopping for useful pet products simple, transparent, and convenient for every customer.

Etryxx Customer Support Team