Shipping policy

We currently ship to Spain and are working on expanding our reach to other countries.

Couriers Used

We use reliable courier services to deliver our orders safely and efficiently.

Delivery Time

Handling Time: 1 business day (Monday to Friday)

Transit Time: 2–4 business days (Monday to Friday)

Estimated Total Delivery Time: 3–5 business days

Order Cut-Off Time: Monday to Friday at 5:00 PM (Spain local time).

Orders placed after the cut-off time will be processed on the next business day.

Shipping Costs

Free shipping on all orders.

Once your order has been shipped, you will receive the available shipping information by email.

Order Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can accept cancellations before the order has been shipped. Once an order has already been shipped, please refer to our Refund & Return Policy for further information.

Damaged Packages in Transit

If you receive a package that appears to have been damaged during transit, please contact our customer support team as soon as possible.

If possible, please take photographs of the damaged package and the product before contacting us. This will help us review the issue and determine the appropriate next steps.

Customer Happiness

Our goal is to provide a smooth shopping experience and deliver quality pet products to our customers.

If you have any questions or concerns regarding your order or our shipping process, our customer support team is available to assist you.

Customer Support

Business Address:
Gran Via de les Corts Catalanes 639 Barcelona, Barcelona 08010 Spain

Business Email: support@etryxx.com

Business Phone: +34 669 968 571

Our Commitment

At Etryxx, our goal is to provide a simple, transparent, and reliable shopping experience for every customer.

We are committed to providing clear and accurate product information, transparent store policies, and helpful customer support. We want you to know exactly what to expect before, during, and after placing your order.

If you have any questions about our products, orders, shipping, returns, or anything else, our customer support team is always happy to assist you.

Thank you for visiting Etryxx. We truly appreciate your trust and support.